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FAQ

Delivery Related

What are the delivery methods and delivery charges?

For A3 size and A4 size Wall Arts with frames and Laundry Bags, we charge a flat rate of $3.99 for registered mailing.

For Wall Arts without frame and A5 size Wall Arts with frames, registered mailing will be FREE.

For spending above $100 in a single transaction, we will deliver to your doorstep.

 

How long will it takes for me to receive my orders?

Generally our customers should receive their orders within 4-5 working days for readily available products upon order confirmation. For personalized products, customers will receive within 6 - 7 working days upon order confirmation.

 

Payment Related 

What are dots and polka's acceptable mode of payment?

We accept payments via paypal and also bank transfer.

For bank transfer, kindly refer below for the steps to follow:

1) Transfer the amount to either one of the following accounts:
- POSB bank account 153-37433-3 (POSB Savings Account)
- UOB bank account 348/387/397/0
- OCBC bank account 6522103685


2) Drop us an email with the transfer details and product details once transfer is done.

- Which Bank you have made the transfer to?
- Date and Time of Transfer
- Amount Transferred


3) We will reply with an email to confirm the transfer and delivery details of your product(s). 

 

Personalization Related 

What are the steps to personalize wall arts?

1) Choose the wall art design from our range of personalize wall arts.

2) Choose the size and/or frame you wish to purchase.

3) Upon payment, we will contact you via email for the personalization details. So remember to check your email after making payment!

4) We will take 2-3 working days to send you the proof of the personalize art piece and if all is good, we will send in for printing the next working day.

Ordering from Dots and Polka as gift

Can I purchase products from dots and polka as gift?

Of course you can. Simply provide us with the address of the recipient and the greeting message you would like to convey. We will tag the product you have chosen with our in-house greeting card.

Will there be any gift wrapping service provided?

At the moment, we do not have. However, in the near future, we will explore the possibility of gift wrapping service.